Returns Policy

Introduction

This Returns Policy applies to purchases from VMC-International on this website. Contact info@vmcinternational.com, .

Consumer rights

If you are a UK consumer, statutory rights apply in addition to any voluntary policy below. Nothing here reduces rights you cannot waive by law.

14-day right of return

Under the Consumer Contracts Regulations 2013, UK consumers have a 14-day cooling-off period from the day after delivery to cancel a distance purchase for any reason.

To exercise this right, contact us with your order reference and confirm you wish to cancel. You must return the panels in their original packaging, unused and undamaged, at your own cost unless the goods are faulty or not as described.

We will process your refund within 14 days of receiving the returned goods or proof of return postage, whichever is earlier.

Damaged goods

If your solar panels arrive damaged, do not install them. Photograph the packaging and damage immediately and contact us within 48 hours of delivery with your order reference and images.

We will arrange a replacement or full refund including any return shipping costs. Retain all packaging until the claim is resolved.

Unwanted goods

If you change your mind within the 14-day cooling-off period, you may return unused panels in their original packaging. Return shipping costs are the responsibility of the buyer for unwanted goods.

Due to the size and weight of solar panels, we recommend using a specialist courier for returns. Contact us for advice on return logistics.

Faulty goods

If a product is faulty or not as described, you may have statutory remedies including repair, replacement, price reduction, or refund as applicable under the Consumer Rights Act 2015.

Contact info@vmcinternational.com with photographs, order number, and a concise fault description. We may request return of defective panels for inspection.

Return conditions

Panels must be returned in their original packaging, uninstalled, and in resaleable condition. Panels that have been installed, modified, or damaged through mishandling after delivery may not be eligible for return.

We reserve the right to deduct a reasonable amount from the refund if the goods show evidence of handling beyond what is necessary to establish their nature and characteristics.

Refund timelines

Approved refunds are processed to the original payment method. Please allow up to 14 days for the refund to appear on your statement, depending on your bank or card issuer.

B2B and trade customers

If you purchase on behalf of a business, different statutory frameworks may apply. Please check your purchase order terms and contact us to discuss return arrangements.

Contact us

For all returns enquiries, contact us at info@vmcinternational.com or call .